HELP

If you need urgent assistance, please contact us on:

hello@balloon.coffee

Shipping

Where do you ship to?
Anywhere around the world where you would like to drink your coffee.

What are the shipping costs?
Switzerland and Liechtenstein
• CH small: CHF8.50, up to 1.625kg
• CH medium: CHF11.50, up to 8.25kg
• CH small priority: CHF10.50, up to 1.625kg
• CH medium priority: CHF13.50, up to 8.25kg

Orders from other countries:
Please send us an email to hello@balloon.coffee with your order and address details. We are happy to come back with an accurate shipping rate.

roast days

When is your coffee roasted?
We currently roast bi-weekly on Fridays. New orders will be sent out after the next roast day or earlier depending on stock.

Upcoming roast days:
15th March
29th March
12th April
26th April
10th May

coffee

Do you sell ground coffee?
No, we don't. We believe in freshly ground coffee, direct before brewing for a sky high experience!

Is all of your coffee organic?
Yes, we source only organic coffee and we are organic certified (CH-BIO-038 Non-EU Agriculture).

What does filter roast mean?
A roast profile dedicated to brewing methods such as pour over, French Press, Aeropress and Moccamaster.

What does espresso roast mean?
A roast profile dedicated to espresso brewing, both on a portafilter machine or bean-to-cup-machine.

other

Is your packaging recyclable?
Yes, the coffee bag and its label are made of 100% PE (Polyethylene). Therefore you can dispose the entire bag in the domestic plastic recycling stream.
The box, tape, address label and envelope can be disposed in the recycling stream for cardboard.

Do you have a shop I can visit?
Not yet, it is one of our dreams we want to make come true.