HELP
If you need urgent assistance, please contact us on:
Shipping
Where do you ship to?
• Switzerland and Liechtenstein
• Worldwide
What are the shipping costs?
Switzerland and Liechtenstein
Economy up to 10kg delivery weight
• small CHF 7.00
• medium CHF 9.00
• large CHF 10.00
Priority up to 10kg delivery weight
• small CHF 9.00
• medium CHF 11.00
• large CHF 12.00
Worldwide
We ship with FedEx worldwide. The live cost calculation will appear during checkout process. You can then select your desired delivery service.
Please note that taxes, customs and handling fees are likely to be charged on top by the authorities or freight companies in the destination country.
roast days
When is your coffee roasted?
We currently roast bi-weekly on Fridays. New orders will be sent out after the next roast day or earlier depending on stock.
Upcoming roast days:
22nd September
6th October
20th October
3rd November
17th November
coffee
Do you sell ground coffee?
No, we don't. We believe in freshly ground coffee, direct before brewing for a sky high experience!
Is all of your coffee organic?
Yes, we source only organic coffee and we are organic certified (CH-BIO-038 Non-EU Agriculture).
What does filter roast mean?
A roast profile dedicated to brewing methods such as pour over, French Press, Aeropress and Moccamaster.
What does espresso roast mean?
A roast profile dedicated to espresso brewing, both on a portafilter machine or bean-to-cup-machine.
other
Is your packaging recyclable?
Yes, the coffee bag and its label are made of 100% PE (Polyethylene). Therefore you can dispose the entire bag in the domestic plastic recycling stream.
The box, tape, address label and envelope can be disposed in the recycling stream for cardboard.
Do you have a shop I can visit?
Not yet, it is one of our dreams we want to make come true.